Refund
Refund Policy
Use this guide from Nalgene to review returns, exchanges, and refunds. This page applies specifically to nalgenem.shop.
Our approach at Nalgene to eligibility
Nalgene publishes this eligibility guidance for customers using nalgenem.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Nalgene customers should know about exceptions
The following exceptions guidance applies to the Nalgene storefront at nalgenem.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Nalgene handles starting a request
For purchases made through nalgenem.shop, Nalgene applies the following guidance on starting a request. When requesting a return or exchange, contact us at Support@Nalgenem.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: order problems
For purchases made through nalgenem.shop, Nalgene applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Nalgene to support
For Nalgene customers at nalgenem.shop, this section explains support. For return or exchange assistance, contact Support@Nalgenem.shop or 4158089087.
Details from Nalgene on refund timing
This refund timing section covers orders and visits through nalgenem.shop for Nalgene. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Our approach at Nalgene to condition of returns
For purchases made through nalgenem.shop, Nalgene applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenem.shop
Phone: 4158089087
Physical address: 708 SW 2nd Ave, Miami, Florida, 33130, United States